Our client is looking for an experienced and strategically minded Key Account Manager to develop, engage, and support its most important enterprise customers within the hospitality segment in the Benelux region.

This role offers the opportunity to take ownership of a portfolio of strategic SaaS customers and build long-term business partnerships. The Key Account Manager will drive customer growth, product adoption, retention, and stakeholder engagement while working closely with teams across the organization.

About the company

Our client is a global commerce technology provider offering cloud-based solutions that help businesses simplify and connect their physical and digital operations. Its technology supports organizations across the hospitality, retail, and related sectors with solutions for commerce, payments, business operations, and customer experiences.

What will you do?

• Act as the main point of contact for the largest and most strategic hospitality customers.
• Develop and execute strategic account plans to drive growth, retention, and product adoption.
• Proactively increase product usage and ensure Net Revenue Retention (NRR) grows across the portfolio.
• Plan and lead quarterly business reviews and customer success plans.
• Analyze usage data, go-live milestones, and health scores to identify and mitigate risks at an early stage.
• Build strong, trusted relationships with C-level and operational stakeholders and position the client as a long-term strategic partner.
• Collaborate cross-functionally with Product, Customer Success, Implementation, and Support teams to deliver an excellent customer experience.
• Collect customer feedback and proactively share insights with relevant teams to identify product gaps and optimize the overall customer journey.

Requirements

• 3–5+ years of experience in Account Management or Strategic Customer Success within a B2B SaaS environment, ideally working with enterprise customers.
• Strong understanding of SaaS metrics, including NRR, product adoption, expansion, renewals, and churn, with the ability to use these metrics to manage a customer portfolio.
• A strong sense of ownership combined with a hands-on, data-driven approach and excellent relationship management skills.
• Experience managing complex, multi-level stakeholder structures and confidently engaging with C-level, operational, and technical teams.
• Fluent business-level Dutch and English.
• Experience within hospitality, POS, or hospitality technology is considered an advantage but is not required.

What you’re offered

• A structured growth program supporting promotions and career advancement.
• Genuine career development opportunities within a growing international organization.
• The opportunity to work in a team large enough to provide growth opportunities while remaining lean enough to make a meaningful impact.
• Company car and charging card.
• Participation in an employee equity scheme.
• Health and wellness credit of up to €400 per year for activities and purchases supporting personal wellbeing.
• Mental health support through an app offering meditation, coaching, and counseling.
• The opportunity to work remotely from almost anywhere in the world for up to 60 days per year.
• Paid volunteer days to contribute to the community.
• Transit benefits for commuting by bicycle or public transport to the Ghent office.
• Regular breakfasts, lunches, drinks, and snacks in the Ghent office.

This opportunity is ideal for a SaaS professional who enjoys developing meaningful enterprise customer relationships while using data and commercial insight to drive sustainable growth. The successful candidate will have the opportunity to take genuine ownership of strategic accounts and make a visible impact within an international technology environment.

Worldwiders Global Recruitment

Worldwiders is a global B2B recruitment company specializing in executive search and specialist recruitment, connecting top talent with prestigious opportunities worldwide. With over 5000 successful placements and 400+ partners across 40+ countries, Worldwiders provides tailor-made recruitment solutions that drive both career growth and organizational success.