Our fast-growing, award-winning SaaS client in the travel and hospitality sector is seeking a Customer Support Specialist to join its French market team. This organization provides a leading cloud-based booking and property management platform used daily by over 30,000 small independent B&Bs, guesthouses, vacation rental owners, and boutique hotels across Europe and North America.

With operations in the UK, Ireland, France, Spain, Portugal, Italy, Germany, and North America, the company prides itself on its employee development culture, collaborative team environment, and a clear focus on growth.

Role Overview

This is a customer success-focused role requiring both technical and communication skills. The successful candidate will provide front-line support to French-speaking customers, helping them resolve issues with the platform via phone, live chat, and support portal. The environment is fast-paced and highly collaborative, and the team is composed of both seasoned professionals and new talent.

Key Responsibilities

• Deliver first-line support in French, resolving up to 85% of customer issues on first contact

• Troubleshoot technical issues with the software, including antivirus and firewall interference

• Remotely access customer systems to investigate and resolve problems

• Escalate unresolved technical cases to internal R&D teams using CRM tools

• Meet or exceed established customer service KPIs

• Provide both technical and general product support

• Monitor and identify recurring issues and report trends to management

About You

• 2–5 years' experience in technical support, helpdesk, or customer service roles

• Fluent/native in French and excellent English communication skills (spoken and written)

• Passion for technology and a natural problem-solver

• Strong analytical skills and attention to detail

• Calm, professional, and target-driven with a proactive mindset

• Customer-focused with a “first-time resolution” approach

What’s Offered

• Permanent, full-time contract

• Hybrid working model (office located in Tunis, Lac 2)

• 25 days paid vacation + national holidays

• Healthcare, meal vouchers, and Employee Assistance Programme

• Ongoing training, team support, and personal development opportunities

• A diverse, inclusive company culture that values skills, curiosity, and continuous learning

This is an excellent opportunity for a driven, bilingual professional who enjoys problem-solving and wants to grow within a dynamic, international tech company serving the travel and hospitality industry.

Abous Us

Worldwiders is a global B2B-oriented recruitment company that specializes in executive search and specialist recruitment worldwide. Since our journey began in 2016, we have become the go-to partner for tailor-made recruitment solutions, connecting top talent with prestigious opportunities across the globe. With a proven track record of over 5000 successful placements and 400+ satisfied partners in 40+ countries, our expertise ensures that we match each talent and company with the best opportunities to drive career growth and organizational success.

To cater to specific markets and meet the diverse needs of industries and roles across the globe, we operate through a diverse portfolio of five specialized brands: Nordic Jobs Worldwide, Multilingual Jobs Worldwide, Asian Jobs Worldwide, IT Jobs Worldwide, and our dedicated Executive Search brand. Each brand is uniquely designed to focus on particular markets, ensuring comprehensive and customized recruitment solutions. Contact us today to explore how we can elevate your career or support your recruitment needs.