System Engineer – Customer Service Infrastructure l Hybrid in Malaga

Posted 24 February 2026
LocationMálaga
Discipline Information Technology & Cybersecurity
Reference59857

Job description

  • Hybrid model of work - Málaga, Spain 
  • 3+ years of experience with Salesforce Service Cloud 
  • Salary 45-50k Gross Annually 

The company is a fast-growing, invite-only fashion destination powered by state-of-the-art technology and exceptional talent, and we’re building a world-class tech hub right here in Málaga.

They merge cutting-edge software engineering with real-world retail and data challenges. The Málaga team works on everything from scalable backend services and machine learning-driven personalization, to cloud-native platforms that support millions of users worldwide. They believe in clean code, high performance, and constant improvement, and we’re looking for people who are passionate about building solutions that make a real impact.

Key Responsibilities:

• Develop, maintain, and optimize our Salesforce Service Cloud environment, including case management, email-to-case flows, and automation flows
• Build and enhance Apex classes, triggers, test coverage, lightning web components, and integrations to support customer service processes 
• Design, implement, and troubleshoot complex Salesforce Flows for routing, automation, and operational workflows
• Customize Salesforce using declarative tools (Flows, Validation Rules, Page Layouts, Formula fields, Assignment Rules, Escalation Rules)
• Manage users, profiles, permission sets, roles, and security settings
• Configure and maintain omnichannel routing, including skills, presence statuses, and queues logic
• Manage and support our call center software, including telephony routing, IVR logic, agent configuration, and integration with Salesforce
• Ensure seamless operation of CTI integrations, including troubleshooting callhandling issues and optimizing agent experience
• Collaborate closely with Customer Service Operations Management, translating their needs into scalable, reliable technical solutions
• Explore and apply AIdriven capabilities (automation, routing intelligence, productivity tools) to enhance customer service efficiency
• Monitor system performance, identify bottlenecks, and proactively implement improvements
• Maintain documentation for processes, integrations, and system configurations
• Support incident resolution and act as a technical escalation point for customer service tools
• Participate in rollout projects for new tools, features, and integrations within the customer service ecosystem

Requirements & Qualifications:

• First hands-on experience with Salesforce Service Cloud (admin or developer level)
• Ability to write & maintain Apex code (classes, triggers, test methods) and LWC. 
• Strong understanding of Salesforce Flow, including complex logic, subflows, and error handling
• Experience with email-to-case, case routing, and automation for incoming customer requests
• Basic knowledge of omnichannel routing and queue or skill-based work distribution
• Familiarity with telephony or call center systems (CTI, IVR, routing logic)
• Understanding of API based integrations (REST/SOAP) between systems
• Curiosity and foundational knowledge in AI applications for customer service (automation, classification, routing, productivity tools)
• Proficiency in reports, dashboards, data management (Data Loader & Work bench) and SOQL 
• Stay current with Salesforce releases and recommend improvements
• Enjoyment in collaborating with nontechnical stakeholders, especially Customer Service Operations.technical stakeholders 
• Strong analytical and problem-solving skills
• Ability to translate business requirements into technical solutions
• Solid communication skills in English (German is a plus) 

Nice to Have:

• Salesforce certifications (Admin, Platform App Builder, Platform Developer I). 
• Experience with Service Cloud Voice 
• Knowledge of Experience Cloud, especially for customer facing support portals. 
• Experience with monitoring tools, logging frameworks, or incident management systems. 
• Background in customer service operations or support tooling. 
• Experience with CI/CD for Salesforce (Gearset, Copado, Gitbased workflows). 
• Hands-on experience with generative AI tools. 
 
Benefits:
  • 30 working days of holiday
  • 40 working hours per week (flexible schedule)
  • Private healthcare insurance covered by the company with Sanitas
  • Unlimited access to O’Reilly (an online learning platform)
  • One Friday per month dedicated to “Tech Friday” — a full day focused on tech learning and development
  • Local working calendar 
  • August working hours: 08:00 AM – 3:00 PM

Worldwiders Global Recruitment

Worldwiders is a global B2B-oriented recruitment company that specializes in executive search and specialist recruitment worldwide. Since our journey began in 2016, we have become the go-to partner for tailor-made recruitment solutions, connecting top talent with prestigious opportunities across the globe. With a proven track record of over 5000 successful placements and 400+ satisfied partners in 40+ countries, our expertise ensures that we match each talent and company with the best opportunities to drive career growth and organizational success. 

To cater to specific markets and meet the diverse needs of industries and roles across the globe, we operate through a diverse portfolio of five specialized brands: Nordic Jobs Worldwide, Multilingual Jobs Worldwide, Asian Jobs Worldwide, IT Jobs Worldwide, and our dedicated Executive Search brand. Each brand is uniquely designed to focus on particular markets, ensuring comprehensive and customized recruitment solutions. Contact us today to explore how we can elevate your career or support your recruitment needs.