Community Manager

Our client is the largest provider of flexible workspace solutions in the world. Trading under a number of brands they have a physical network of over 3,000 locations across 1,000 towns and cities in 120 countries. Our partner's mission is to help millions of customers to have a great day at work, every day.

COVID-19 forced an unprecedented experiment in flexible working, which is now driving a surge in demand for our flexible workspace solutions. To meet this demand, they are rapidly accelerating the growth of the global network. To deliver our client's ambition they are recruiting partners to open and operate locations. Their target audience is building owners, franchise operators, and competitors, we will work with partners under a variety of commercial structures demanding a dynamic and broad-based approach to business development.

Job Purpose:

The Community Manager (CM) ensures exceptional service and a welcoming atmosphere for all customers and visitors in our community. They are responsible for conducting tours, presenting service options to prospective customers and focus on retaining current customers and nurturing new business prospects. Their primary objective is to achieve occupancy and profitability targets for their centre, while cultivating a vibrant community that attracts and retains customers across multiple locations in the city.

Reports to: City Manager.

Key Responsibilities:

• Serve as the primary contact for the centre, delivering professional and friendly service to all customers and visitors, ensuring an exceptional first impression.
• Maintain a “show ready” centre at all times by ensuring the pristine condition of business lounges, conference rooms, show offices and common areas, complying with Health & Safety standards.
• Enhance the customer experience through helpful onboarding, flawless move-ins and seamless transitions from day one, whilst ensuring smooth departures and gathering valuable feedback to improve our services.
• Drive incremental revenue by conducting tours with prospective customers.
• Generate leads by posting company-provided ads on social media and other websites (Craigslist, Kijiji, X, Facebook Marketplace, etc.)
• Maximise revenue opportunities by identifying potential offices, meeting rooms, memberships, upgrades, upselling, referrals, and renewals through quality interactions with customers and potential prospects.
• Manage Account Receivables (AR), including collections, escalations and renewals, while also meeting with new customers to complete the move-in process and deliver outstanding customer service.   
• Leverage centralised marketing tools to execute local events, networking, and engage with partnerships and associations to drive community engagement.
• Capture and enter daily service charges in the billing system.
• Support training and development of Community Associate(s), stepping in when necessary to deliver customer mail, prepare meeting rooms, and assist with administration tasks.
• Provide a 5-Star business centre image by professionally greeting customers, communicating effectively, maintaining centre appearance, and continuously upgrading skills through available training resources.
• Display a true passion for customer service by actively seeking ways to delight customers and guests, always going the extra mile for customer satisfaction – measured by the Net Promoter Score, with team members to achieve set targets.
• Other duties, as assigned.

About Us

Worldwiders is a global B2B-oriented recruitment company that specializes in executive search and specialist recruitment worldwide. Since our journey began in 2016, we have become the go-to partner for tailor-made recruitment solutions, connecting top talent with prestigious opportunities across the globe. With a proven track record of over 5000 successful placements and 400+ satisfied partners in 40+ countries, our expertise ensures that we match each talent and company with the best opportunities to drive career growth and organizational success.

To cater to specific markets and meet the diverse needs of industries and roles across the globe, we operate through a diverse portfolio of five specialized brands: Nordic Jobs Worldwide, Multilingual Jobs Worldwide, Asian Jobs Worldwide, IT Jobs Worldwide, and our dedicated Executive Search brand. Each brand is uniquely designed to focus on particular markets, ensuring comprehensive and customized recruitment solutions. Contact us today to explore how we can elevate your career or support your recruitment needs.