The Company

An award-winning, cloud-based booking and property management platform is seeking a Customer Onboarding Specialist for the Italian, Spanish, and Portuguese markets. The platform supports independent accommodation providers by helping them showcase their properties, manage reservations, and connect with guests.

Its flagship product offers an all-in-one solution for managing online bookings, guests, and travel agency partnerships. Currently, the platform is used by over 30,000 small independent B&Bs, guesthouses, vacation rental owners, and hotels to run their businesses efficiently.

Operating in multiple markets including the UK, Ireland, France, Spain, Portugal, Italy, Germany, and North America, the company is known for its focus on staff development, a strong customer-first philosophy, and a clear vision for growth.

Responsibilities

This is a key role centered on customer success. The Onboarding Specialist will be responsible for training and setting up both new and existing customers on the platform.

The onboarding process should be executed efficiently and to a high standard, ensuring each customer's first experience is positive. The role directly impacts both the customer's online performance and their ability to use the SaaS platform effectively.

Key responsibilities include:

• Taking ownership of each customer from initial remote training to full online account activation

• Ensuring accurate content and rate setup to optimize performance on both the customer's website and OTAs (e.g., Expedia, Booking.com)

• Troubleshooting implementation issues, escalating to technical support or distribution teams when needed

• Contributing to the development of training methodologies and resources, including guides and templates

• Accurately documenting all client interactions and training activities in Microsoft Dynamics CRM

About You

• BA/BSc in Computer Science, Travel & Tourism, or equivalent

• 2–5 years of experience in a Customer Support, SaaS Software Support, Online Training, or hospitality operations role involving booking software

• Fluent in Spanish, Italian, and English (verbal and written); Portuguese is a plus

• Comfortable handling changing priorities and managing a high volume of records

• Strong troubleshooting, analytical, and communication skills

• Ability to simplify complex technical concepts for non-technical users

• Professional, calm under pressure, KPI-driven, and highly self-motivated

• Quick to learn new technologies

• Must be based near Málaga and eligible to work in Spain

What They Offer

• Permanent, full-time employment

• Hybrid work model from the Málaga area

• A challenging and diverse role with the opportunity to contribute to strategic growth in the Italian, Spanish and Portuguese market

• A collaborative team environment focused on customer satisfaction and shared success

• A company culture that blends hard work with fun, alongside driven, smart, and social colleagues

About Us

Worldwiders is a global B2B-oriented recruitment company that specializes in executive search and specialist recruitment worldwide. Since our journey began in 2016, we have become the go-to partner for tailor-made recruitment solutions, connecting top talent with prestigious opportunities across the globe. With a proven track record of over 5000 successful placements and 400+ satisfied partners in 40+ countries, our expertise ensures that we match each talent and company with the best opportunities to drive career growth and organizational success.

To cater to specific markets and meet the diverse needs of industries and roles across the globe, we operate through a diverse portfolio of five specialized brands: Nordic Jobs Worldwide, Multilingual Jobs Worldwide, Asian Jobs Worldwide, IT Jobs Worldwide, and our dedicated Executive Search brand. Each brand is uniquely designed to focus on particular markets, ensuring comprehensive and customized recruitment solutions. Contact us today to explore how we can elevate your career or support your recruitment needs.