Our client is one of the leading companies in the vibrant iGaming industry and they are now looking for a Senior Casino CRM Coordinator to join their team!

What you will be doing

• Work closely together with the Head of CRM to ensure campaign plans are
  thought through and reviewed before briefing can start.
• Handle content requests via Jira tickets; From campaign plan to Jira board.
• Plan and execute A/B tests to optimize messaging, timing, and other
  campaign elements.
• Support operational execution as needed, ensuring seamless
  implementation of CRM strategies and campaigns across various channels.
• Create basic campaign reports and monitor results to actively help optimize
  and improve campaigns based on findings.
• Ensure timely and flawless quality on all tasks handled.
• Industry Awareness: Stay informed about Sportsbook industry trends,
  competitor activities, and regulatory changes to keep our CRM strategies
  competitive and compliant.
• Train and assist new members of the team to ensure they understand our
  workflows and tasks.
• Being a point of contact and/or support for the team if and when required.
  Assist with QA processes where needed.
• General upkeep in Atlassian in keeping confluence pages updated with
  relevant procedures and information.

Skills and Experience Required

• At least 2 years experience in CRM.
• Strong understanding of CRM tools and features.
• Excellent communication and interpersonal abilities.
• Creative thinker with the ability to develop engaging customer experiences.
• Strong knowledge of player segmentation and values.
• Able to work proactively in all areas, also to ensure issues and problems are resolved quickly.
• Fully understanding the aspect of briefing promotions and following up with stakeholders when needed.
• Basic HTML knowledge is a plus.
• Proficiency in engagement analytics and communication channel optimization.

Abous Us

Worldwiders is a global B2B-oriented recruitment company that specializes in executive search and specialist recruitment worldwide. Since our journey began in 2016, we have become the go-to partner for tailor-made recruitment solutions, connecting top talent with prestigious opportunities across the globe. With a proven track record of over 5000 successful placements and 400+ satisfied partners in 40+ countries, our expertise ensures that we match each talent and company with the best opportunities to drive career growth and organizational success.

To cater to specific markets and meet the diverse needs of industries and roles across the globe, we operate through a diverse portfolio of five specialized brands: Nordic Jobs Worldwide, Multilingual Jobs Worldwide, Asian Jobs Worldwide, IT Jobs Worldwide, and our dedicated Executive Search brand. Each brand is uniquely designed to focus on particular markets, ensuring comprehensive and customized recruitment solutions. Contact us today to explore how we can elevate your career or support your recruitment needs.