Field Service Operations & Service Desk Agent (Dutch Speaker)

Our client is a global leader in digital transformation and technology services, delivering innovative solutions to clients across industries. With a strong presence across Europe and a focus on continuous improvement and customer satisfaction, they are now expanding their Field Service team in the Netherlands.

As a Field Service Operations & Service Desk Agent, you will be the first point of contact for technical support, playing a key role in ensuring smooth IT operations for end-users across various client sites. This is an exciting opportunity for early-career IT professionals to build hands-on experience in a dynamic and customer-facing environment.

Job Description

We are looking for motivated and service-oriented IT professionals to join our client’s Field Service Operations team in the Netherlands. The successful candidate will support users by providing both remote and on-site assistance, troubleshooting a range of IT issues, and ensuring timely resolution of support tickets.

You’ll work across multiple locations, supporting hardware and software systems, collaborating closely with other IT teams, and ensuring the highest level of service delivery.

Responsibilities

• Provide first-line IT support both remotely and at client offices

• Troubleshoot and resolve issues related to hardware (laptops, printers, meeting room devices) and software

• Use ITSM/ticketing tools (e.g., ServiceNow, Jira, Remedy) to manage and resolve incidents

• Perform basic installations and upgrades of hardware and software

• Deliver user training for standard systems and equipment

• Maintain accurate records of incidents, resolutions, and procedures

• Travel to client sites as needed, using a personal vehicle

Requirements

• Fluent in Dutch (C1 level) and strong communication skills in English

• Up to 3 years of experience in IT support or service desk roles

• Strong troubleshooting skills for hardware and common enterprise software

• Hands-on experience with Active Directory, Microsoft 365, VPNs, and basic networking

• Familiarity with ITSM tools is required (e.g., ServiceNow, Jira, Remedy)

• Valid EU driving license and access to a personal vehicle

• Certifications like ITIL or Microsoft Certified: Modern Desktop Administrator are an advantage

• Must be based near Zwolle, Papendrecht, or Nieuwegein