Collections Specialist – Denmark

Location: Remote
Department: Finance / Accounts Receivable
Job Type: Full-time

About the Company

The company is a global industry leader with a strong presence in more than 70 countries and a workforce of over 50,000 employees worldwide. They operate across diverse business segments and serve a broad portfolio of commercial and industrial customers. Their commitment to innovation, operational excellence, and sustainability drives their mission to deliver high-quality products and services that meet local market needs. With a collaborative and inclusive culture, the company invests in people development and empowers employees to grow in their careers while making a global impact.

Fundamental Purpose of the Role

This position plays a critical role in managing credit and collection activities for business customers in Denmark, with a strong focus on Architectural accounts across X-SBUs and acquisitions. The goal is to ensure effective receivables management, reduce overdue balances, and maintain strong relationships with both internal and external stakeholders.

Key Responsibilities

Credit Management

Follow local and EMEA credit policies.

Review and assess credit limits for existing customers.

Manage and release blocked orders as per policy.

Monitor and mitigate customer credit risks through proactive communication.

Maintain and update master data for automated communication.

Support the integration of new business acquisitions or extensions.

Collections

Follow standardized Dunning procedures.

Conduct collection calls and email follow-ups to recover outstanding payments.

Encourage payment of overdue receivables via mail correspondence and customer calls.

Resolve customer disputes and document root causes.

Maintain accurate and up-to-date collection files.

Collaborate with the Credit Manager to address delinquency issues.

Review and monitor all relevant collection reports.

Ensure timely follow-up on payment arrangements.

Credit Insurance (When Applicable)

Apply and enforce credit insurance policies.

Work closely with colleagues in the central business office on credit insurance matters.

Processes & Compliance

Adhere to global and local company policies and internal control procedures.

Identify and help eliminate inefficient or redundant activities.

Maintain proper documentation and archiving of supporting materials.

Communication & Collaboration

Provide timely, clear communication with both customers and internal stakeholders.

Work closely with a Danish colleague in Søborg to coordinate efforts.

Tools & Techniques

Utilize standard tools and participate in global standardization initiatives.

Support process improvement projects and management directives.

Qualifications & Skills Required

Fluency in Danish and English.

Service-minded and empathetic with a customer-centric approach.

Strong business writing and professional communication skills.

At least 1–2 years of experience in credit and collections or a related function.

Solid knowledge of Excel; experience with AX and willingness to learn new ERPs.

Strong analytical and problem-solving skills.

Detail-oriented with the ability to manage multiple priorities.

Preferred Profile

Previous experience handling large customer portfolios.

Knowledge of Accounts Receivable processes.

Familiarity with working in a matrix organization.

Key Success Factors

Building trust and respect across teams and customer accounts.

Demonstrating local market understanding and customer perspective.

Taking responsibility, working with empathy, and having a detail-oriented mindset.

What They Offer

Fully remote work

A collaborative work environment with development opportunities.

Competitive salary and benefits, tailored by location.

Inclusion in a diverse, global organization with long-term career paths.

Worldwiders Global Recruitment

Worldwiders is a global B2B recruitment company specializing in executive search and specialist recruitment, connecting top talent with prestigious opportunities worldwide. With over 5000 successful placements and 400+ partners across 40+ countries, we provide tailor-made recruitment solutions that drive both career growth and organizational success.